Privacy Policy

1. Introduction

Iron Grid ("Iron Grid", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA"), and any other applicable laws of the Republic of South Africa.

By accessing our website, submitting an enquiry, requesting a catalogue, requesting a quotation, purchasing products or services, or otherwise interacting with Iron Grid, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Iron Grid is a supplier and distributor of commercial fitness, combat sports, wellness, studio, and gym fit-out equipment and services throughout South Africa.

For purposes of POPIA, Iron Grid acts as the Responsible Party in respect of personal information processed through its business operations.

3. Information We Collect

We may collect and process the following categories of personal information:

Personal Details

• Full name
• Company name
• Job title or position
• Identity or registration details where required

Contact Information

• Email address
• Telephone number
• Mobile number
• Physical address
• Delivery address

Project Information

• Facility type
• Business information
• Project location
• Facility size
• Budget information
• Installation requirements
• Project timelines

Website Information

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and analytics data

Transaction Information

• Quotations
• Orders
• Invoices
• Payment-related information
• Delivery records

4. How We Collect Information

Personal information may be collected:

• Directly from you through website forms
• Through catalogue requests
• Through quotation requests
• During telephone conversations
• Through email correspondence
• Through WhatsApp communications
• During meetings and consultations
• Through website analytics tools
• Through lawful third-party sources

5. Purposes For Which Information Is Used

We may process personal information for purposes including:

Sales and Quotation Purposes

• Responding to enquiries
• Assessing project suitability
• Preparing quotations
• Providing catalogue access
• Recommending products and solutions

Order Fulfilment

• Processing orders
• Arranging delivery
• Coordinating installation services
• Providing customer support

Business Administration

• Maintaining customer records
• Internal reporting
• Financial administration
• Credit assessments where applicable

Marketing Communications

• Sending requested catalogues
• Providing product updates
• Sharing promotional offers
• Distributing relevant marketing material

You may opt out of marketing communications at any time.

Legal Compliance

• Complying with legal obligations
• Resolving disputes
• Enforcing contractual rights
• Preventing fraud and unlawful activity

6. Lawful Basis For Processing

Iron Grid processes personal information on one or more of the following lawful grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of legitimate interests
• Legitimate business interests pursued by Iron Grid

7. Disclosure Of Information

Iron Grid does not sell personal information.

Personal information may be disclosed to:

• Employees and authorised representatives
• Delivery and logistics providers
• Installation contractors
• Professional advisors
• IT service providers
• Payment service providers
• Government authorities where legally required
• Suppliers where necessary to fulfil an order

All disclosures will be limited to what is reasonably necessary for the relevant purpose.

8. International Transfers

Where necessary, personal information may be transferred to service providers or technology platforms located outside South Africa.

Iron Grid will take reasonable steps to ensure that any such transfers occur in accordance with POPIA and that appropriate safeguards are maintained.

9. Data Security

Iron Grid implements reasonable technical and organisational measures designed to protect personal information against:

• Loss
• Unauthorised access
• Unauthorised disclosure
• Misuse
• Destruction
• Alteration

While every reasonable effort is made to secure information, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

Personal information will be retained only for as long as:

• Necessary to fulfil the purposes for which it was collected
• Required by law
• Required for legitimate business purposes
• Necessary to protect Iron Grid's legal interests

When information is no longer required, it will be securely deleted, destroyed, or anonymised where reasonably practicable.

11. Cookies And Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behaviour
• Enhance user experience
• Measure advertising performance
• Improve website performance

You may disable cookies through your browser settings, although doing so may affect website functionality.

12. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

Requests may be submitted using the contact details provided below.

13. Direct Marketing

Where required by law, Iron Grid will obtain appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Replying to marketing messages requesting removal
• Contacting Iron Grid directly

Operational communications relating to quotations, orders, deliveries, installations, and customer service may continue where necessary.

14. Third-Party Websites

Our website may contain links to third-party websites.

Iron Grid is not responsible for the privacy practices, security, or content of third-party websites and encourages users to review their privacy policies separately.

15. Changes To This Privacy Policy

Iron Grid reserves the right to amend this Privacy Policy from time to time.

Any updated version will be published on our website and shall become effective upon publication.

16. Contact Details

Questions regarding this Privacy Policy or requests relating to personal information may be directed to:

Iron Grid
Email: info@irongridfitness.co.za
Website: https://www.irongridfitness.co.za

17. Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Website: https://www.justice.gov.za/inforeg

Acceptance

By using our website, submitting an enquiry, requesting a catalogue, requesting a quotation, purchasing products or services, or otherwise interacting with Iron Grid, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.